Appointment Information

Using our online booking system, you can easily make an appointment at any time by clicking here.

You can also book via phone by calling Hughesdale Family Medical Centre on 03 9013 9792 during opening hours.

A standard consultation time is 10 minutes.

To ensure continuity of care, we will always try to book you in with your usual doctor unless you specifically request another doctor.

If you have an urgent medical issue during opening hours, please call our reception staff, and we will do our best to accommodate your needs.

In a medical emergency, please call 000 and ask for an ambulance.

If you have numerous or complex medical issues or require a procedure, a longer consultation may be required. In this instance, please call to discuss your situation with our reception staff.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 2 hours notice before your appointment by cancelling your appointment via our online booking system or by phoning our practice. We will happily reschedule your appointment.

If you cancel within the 2 hours or do not attend your scheduled appointment, a non-attendance fee may apply. If you have a cancellation fee, it will require payment before you can schedule another appointment.

The doctors want to be available for your needs and the needs of all their patients. When a patient does not attend a scheduled appointment, another patient loses the opportunity to be seen.

Thank you for being a valued patient and for your cooperation with this policy.

All members of the practice team are aware of alternative modes of communication that may be used by patients with a disability or special needs, including the National Relay Service (NRS) for callers with hearing impairments, and Translating and Interpreter Service (TIS) for patients who do not speak the primary language of our practice team. We ensure their use is conducted with appropriate regard for the privacy and confidentiality of health information and that patients are made aware of any risks these modes may pose to the privacy and confidentiality of their health information or any additional out-of-pocket costs, e.g. the requirement for a longer appointment.

The interpreter service is available through TIS National. More information is available at www.tisnational.gov.au